Privacy Policy

Reservations and/or Deposit Requirements:

An advance rental payment of 50% is due at the time of booking. The final rental payment is the balance of rent, taxes, and other charges related to the reservation. The final payment of the balance is due two weeks prior to the arrival date.


A valid credit card is authorized by Vidanta at the time of booking to confirm the reservation. Credit cards accepted are Visa, MasterCard, Discover Card and American Express. The balance less the deposit is due no later than 35 days prior to the arrival date. An authorization is placed on the credit card to allow our guests to charge incidentals to their rooms.

Cancellation Policy:

Reservations canceled before the final payment due date (35 days prior to the arrival date) will result in a loss equal to the advanced rental payment (50% of the rent). Reservations cancelled after the final payment due date will result in the forfeiture of the full advance rental payments and any other payments or deposits. Changes in reservations must be requested prior to the final payment due date. Changes to reservations after the final due date are not permitted.

Leluxe Mexico protects your vacation investment if you must cancel for an unforeseen reason, such as, sickness, injury, accidents, or involuntary termination of employment. Our policy offers protection for cancellations due to mandatory evacuations for a named hurricane, road closures, and other covered events.

Resort Fee: Variable Upon Demand.


All rates are subject to New York State and county taxes. There is a total of state % tax due on all reservations.

Check-In Time:

Check-in begins at 4:00 PM (CST). During busy seasons, your vacation suite may not be ready for occupancy until 4:00 PM (CST). We appreciate your patience.

Check-Out Time:

Check out time is by 4:00 PM (CST) on the date of departure.

Check-Out Procedures:

All Guests must check out before 1:00 PM (CST) so that our housekeeping staff can get into the residences to clean for the new arrivals. For checkouts past 1:00 PM (CST), a $35 fee for the first hour of late checkout and $100 for each additional hour thereafter will be applied to the final bill.

Hurricane/Tropical Storms:

Should a hurricane or tropical storm threaten our area, we will receive evacuation instructions from the National Hurricane Center and our local governing officials. If a “Mandatory Evacuation” order is given, refunds will only be available through Red Sky Travel Insurance, if you purchased coverage before the storm was named. Leluxe Mexico will not issue refunds of any rental payments due to tropical activity.

Room Assignments:

We reserve the right to change the residence assignment. Residence assignments can be requested but not guaranteed due to unforeseen maintenance issues or change of ownership. We can only guarantee the number of bedrooms and the number of people a residence may accommodate.

Furnishings and Equipment:

You are renting a decorated and equipped to satisfy the particular tastes and desires of the owner. Please be considerate of the belongings of the owners and to the people who will be renting these residences after you. Please do not rearrange the furniture or take any items outside that are part of the interior decor. Please do not move any furnishings or kitchen items outside of its residence. Since the premises are privately owned, neither by Leluxe Mexico, the owner shall not be responsible for any additional furnishings not presently in the property. Renter is responsible to Vidanta of the residence for any damages to the premises, furnishings, household items, and equipment excluding the normal wear and tear. Please respect these areas.


All of our residences are NON SMOKING! There are designated smoking areas at all properties. If you do smoke in our residences, your credit card will be charged an additional $250.00-$600.00 (deep clean fee) depending on the size of the residence.


Our maintenance and housekeeping staff are here to make sure your vacation home is in the best condition that it can be. If you should discover otherwise, please report it to Vidanta immediately and it will correct it as quickly and smoothly as possible. However, no refunds will be given for appliance failure or other circumstances beyond our control. Please do not wait until your departure time to inform us about problems, as we no longer have the opportunity to rectify the situation. At times, we must wait for parts or service. Please bear with us during these times. A member of our maintenance department team may enter the premises during normal business hours for any purpose pertaining to repair, improvement, care, and management of the premises. We will try to notify you, if at all possible, in as far advance as possible of any entry.

After Hours Emergencies:

There is resort staff on call 24 hours a day for Emergencies – call Front Desk, Security or 911. Non-emergencies will be logged and handled the following day during office hours.

Long Distance Calls:

You will need a calling card to make a long-distance call from the residences. Local calls and 800 calls are free. Please refer to the telephone directory in your residence for local numbers.


There is garage parking for guests at the resort. If traveling with any of these, please make prior arrangements before arriving to check in by calling. Space is limited.

Lost and Found:

Leluxe Mexico cannot be responsible or liable for any personal items that are left behind. Leluxe Mexico has a “Lost and Found” department. Items that are recovered may be shipped to their rightful owner, at the owner’s expense. Please call to recover items left behind.


The total number of persons allowed in the property at any time is restricted to the stated limit for each property. Eviction without refund is the penalty! We are very serious about maintaining a responsible atmosphere for the quiet enjoyment of all our guests.

Reservations made under false pretenses will be subject to forfeit the full advance payment. Identification is required upon check-in to verify age. No parties, weddings or gatherings are allowed without prior written permission. Absolutely no student groups or house parties will be tolerated. All accommodations are governed by appropriate “NYS Laws” pertaining to the NYS Laws” and the Rules and Regulations that are applicable to said premises. Occupancy of common areas shall be quiet and peaceful so as not to disturb other guests.


We all love our pets and we know you do too, but they are not permitted to staying.


Leluxe Mexico, will not be liable for any damages to the rental property of, nor for injuries resulting from any accident that may occur in or on the premises during the guest’s occupancy. Leluxe Mexico will not be held responsible for acts of theft, vandalism or other damages to the guest’s personal items left in the residence. This constitutes a written agreement between “Occupant” and Leluxe Mexico. Upon violation of the terms of this agreement, Leluxe Mexico or Vidanta may terminate this agreement and enter said premises. Upon notice of termination, “Occupant” shall vacate the premises IMMEDIATELY. All funds received by Leluxe Mexico will become Leluxe Mexico for damages and services rendered.


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